FTDC comprises of highly specialized group of Tele Callers for attending to clients’ needs. Supervision of different tasks of Banks/Financial Institutions is carried out by diligent Team Leaders & Collection Managers. To establish timely service, we have provided PRI ISDN Line from Etisalat for communication, with each caller maintaining a dedicated workstation. In addition, your invaluable and important Data/Information is well safeguarded on servers that have a robust CRM Software on Linux Platform Moreover, total control on MIS & customized reports is maintained through our in-house CRM Software which facilitates better management of Collections & Recovery of Bad Debts.
The integrated Email Client & SMS System in-built-in, sends timely reminders to customers with a complete status update in case failure to pay on PROMISED DATE. Furthermore, clients can monitor their Allocation of accounts progress, online. In order to ensure all-round security, Tele Calling Executives are specially trained to trace & track a Customer if he / she is absent from the country or home country or has taken up employment or business in another country.